Effective Date: August 21, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Fae Software Limited, an Ontario corporation ("Fae", "we", "us", or "our"), concerning your access to and use of the Fae platform and services (the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
Fae provides an observability platform for AI agents, allowing users to monitor, debug, and analyze the behavior of their artificial intelligence systems. The Service includes data ingestion, visualization, analysis tools, and related features as we may provide from time to time.
To use certain features of the Service, you must register for an account. You agree to:
You agree not to use the Service to:
The Service and its original content, features, and functionality are and will remain the exclusive property of Fae Software Limited and its licensors. The Service is protected by copyright, trademark, and other laws of Canada and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
You retain all ownership rights to any data, code, or other materials you submit to the Service ("User Content"). By submitting User Content, you grant us a limited, non-exclusive, royalty-free license to process and store your User Content solely for the purpose of providing the Service to you. This includes the right to:
We will not share, sell, or use your User Content for any purpose other than providing the Service to you, except as required by law or with your explicit consent. Your User Content remains confidential and is accessible only to you and authorized users on your account.
You represent and warrant that you have all necessary rights to submit your User Content and that your User Content does not violate any third-party rights or applicable laws.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.
Some aspects of the Service may be provided for a fee. You agree to pay all applicable fees as described on the Service. Fees are non-refundable except as required by law or as explicitly stated in writing by us.
All fees are in Canadian dollars unless otherwise specified. You are responsible for any applicable taxes.
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.
Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER FAE NOR ANY PERSON ASSOCIATED WITH FAE MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICE.
TO THE FULLEST EXTENT PROVIDED BY LAW, FAE SOFTWARE LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT SHALL FAE SOFTWARE LIMITED, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.
IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE AMOUNT PAID BY YOU TO FAE SOFTWARE LIMITED IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY OR ONE HUNDRED CANADIAN DOLLARS ($100 CAD), WHICHEVER IS GREATER.
You agree to defend, indemnify, and hold harmless Fae Software Limited and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.
These Terms shall be governed and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Ontario, and you hereby consent to personal jurisdiction and venue therein.
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Terms.
If you have any questions about these Terms, please contact us at:
Fae Software Limited
Ontario, Canada
Email: hello@usefae.com
These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and Fae Software Limited concerning the Service and supersede all prior agreements and understandings.
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
Last updated: August 21, 2025 | Version 1.0