Privacy Policy

1. Introduction

Fae Software Limited ("Fae", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

This policy applies to information we collect through our website, application, and any related services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the Service, express an interest in obtaining information about us or our products and services, or otherwise contact us. This includes:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Billing information (payment card details, billing address)
• Professional information (company name, job title)
• Communication preferences

Usage Data

We automatically collect certain information when you visit, use, or navigate the Service:

• Log and usage data (IP address, browser type, operating system)
• Device information (device ID, device type)
• Location information (general geographic location based on IP address)
• Analytics data (pages visited, time spent, features used)

AI Agent Data

When you use our Service to monitor AI agents, we collect:

• Agent execution logs and traces
• Prompts and responses
• Performance metrics and debugging information
• Memory snapshots and state changes

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process transactions and send related information
• To send administrative information, updates, and security alerts
• To respond to your comments, questions, and provide customer service
• To send marketing and promotional communications (with your consent)
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security breaches
• To comply with legal obligations and protect our rights

4. Legal Basis for Processing (PIPEDA Compliance)

In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), we process your personal information based on:

• Consent: You have given clear consent for us to process your personal information for specific purposes
• Contract: Processing is necessary for the performance of our contract with you
• Legal obligations: Processing is necessary to comply with the law
• Legitimate interests: Processing is necessary for purposes that are reasonable and appropriate in the circumstances

5. Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: If required by law or in response to valid requests by public authorities
• Vital Interests: To protect the vital interests of you or another person
• With Your Consent: With your explicit consent for any other purpose

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for processing, and applicable legal requirements.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a structured, machine-readable format
• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. These countries may have data protection laws that are different from Canadian laws. However, we will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

When we transfer personal information to other countries, we use appropriate safeguards such as:

• Standard contractual clauses approved by privacy authorities
• Ensuring the recipient is in a country with adequate data protection laws
• Obtaining your explicit consent for the transfer

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. Third-Party Services

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every site you visit.

12. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

13. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and events. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us directly

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages.

14. Privacy Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

For material changes, we will provide additional notice (such as adding a statement to our homepage or sending you an email notification).

15. Privacy Officer Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this Privacy Policy and applicable law.

16. Supervisory Authority

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada:

17. Accountability

Fae Software Limited is responsible for personal information under its control and has designated a Privacy Officer who is accountable for our compliance with this policy and applicable privacy laws.

We maintain a comprehensive privacy program that includes:

• Regular privacy training for employees
• Privacy impact assessments for new projects
• Vendor management procedures to ensure third parties protect your information
• Regular reviews and updates of our privacy practices