Privacy Policy

1. Who We Are

Fae Software Limited ("Fae", "we", "us", or "our") operates the website usefae.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.

2. Information We Collect

We collect very little information. Specifically:

• Contact details you send us: If you email us or book an introductory call, we receive whatever you choose to include, typically your name, email address, and a description of your project.
• Basic analytics: We use Plausible Analytics, a privacy-focused analytics tool that does not use cookies and does not collect personal data. It tracks aggregate page views and referral sources only.

We do not operate a marketing mailing list. We do not collect payment information through this website, and we do not run advertising or cross-site tracking of any kind.

3. How We Use Your Information

We use the information you send us to:

• Respond to your inquiry
• Schedule and prepare for a call you requested
• Carry out any engagement you subsequently enter into with us

That's it. We do not sell, rent, or share your information with third parties for their marketing purposes, and we will not add you to a mailing list.

4. Third-Party Services

We use a third-party scheduling provider to handle call bookings, and standard email infrastructure to receive and reply to messages. Information you provide through those services is held by them under their own privacy policies and data protection obligations, for the sole purpose of arranging and conducting our correspondence with you.

5. Cookies

Our website does not use tracking cookies. Plausible Analytics is cookieless by design. Your browser may store standard technical cookies required for the website to function, but we do not use any cookies for advertising or tracking purposes.

6. Your Rights

If you want us to delete the correspondence and contact details we hold for you, email us at hello@usefae.com and we will remove them promptly, subject to any records we are required to retain for legal or accounting purposes.

Under Canadian privacy law (PIPEDA), you have the right to access, correct, or delete your personal information. To exercise these rights, contact us at the email address below.

7. Data Security

We take reasonable measures to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

This website is not intended for anyone under the age of 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date at the top of this page.

10. Contact

If you have any questions about this Privacy Policy, contact us at: